Cookies Policy

Voxa uses cookies and similar tracking technologies to enhance user experience, analyze performance, and provide core platform functionality. This Cookies Policy explains what cookies are, how we use them, and how you can manage your preferences in compliance with applicable privacy laws.

Cookies are small text files stored on your computer, smartphone, or other device when you visit a website. They are widely used to help websites work efficiently, remember preferences, and gather analytical data about user interactions.

Cookies may be:

• First-party cookies – set by Voxa directly

• Third-party cookies – set by integrated third-party services (e.g., analytics, payment gateways)

We categorize the cookies we use into the following types:

3.1. Strictly Necessary (Essential) Cookies

These cookies are required for the platform to function properly and cannot be disabled. They include:

• Authentication tokens

• Session cookies

• Security-related cookies (e.g., CSRF protection)

• Load balancing/session persistence

Examples:

• Remembering your login session

• Enabling platform navigation

3.2. Functional (Preference) Cookies

These cookies allow the website to remember choices you make and provide personalized features.

Examples:

• Language selection

• Dashboard layout preferences

• UI theme settings

3.3. Performance & Analytics Cookies

These cookies help us understand how visitors interact with Voxa, so we can improve the service over time.

Examples:

• Page visit duration

• Click-through rates

• Referral source data

Tools Used:

• Google Analytics

• Matomo (optional)

3.4. Third-Party Cookies

Voxa integrates with third-party services that may place their own cookies. These include:

• Stripe - Payment processing

• Twilio - Voice/SMS routing

• Google Analytics - Usage statistics

• Live chat or chatbot tools, Vapi (optional) - Customer support

We do not control the content or settings of third-party cookies, but we ensure that all partners follow GDPR-compliant practices.

Cookies can be either:

• Session cookies – deleted when you close your browser

• Persistent cookies – remain on your device for a set period or until manually deleted

Each cookie used by Voxa has a specific duration depending on its purpose. These durations are available upon request via [email protected].

When you first access Voxa, you may be presented with a cookie consent banner or modal. You can choose to:

• Accept all cookies

• Accept only essential cookies

• Customize your preferences

You can also manage cookies at any time through your browser settings. Please note:

• Disabling essential cookies may impair platform functionality.

• You can delete existing cookies manually through your browser.

• You may opt out of Google Analytics here.

Instructions for managing cookies in popular browsers:

• Google Chrome

• Mozilla Firefox

• Safari

• Microsoft Edge

We may update this Cookies Policy from time to time to reflect changes in:

• Legal or regulatory requirements

• Functionality or platform changes

• Third-party tools or partners

You will be notified of any material updates via in-app notification or banner. Please check this policy periodically.

If you have any questions, concerns, or requests regarding our use of cookies, please contact us:

Email: [email protected]